Question 1

What is BioMall.ai?

Accepted Answer

BioMall.ai is a life science B2B marketplace where researchers and procurement teams can search over 1.4M+ chemicals, lab equipment, antibodies, ELISA/PCR kits and more from 200+ brands, then request quotes from verified suppliers in one place.

Question 2

Is BioMall.ai free to use for buyers?

Accepted Answer

Yes. Buyers can search products and submit quote requests for free.

Question 3

Which countries does BioMall.ai serve?

Accepted Answer

BioMall.ai serves buyers across 65+ countries, with pricing displayed in your local currency where available. Supply can happen via our local partners, so you don't have to deal with customs clearance and international payments.

Question 4

How do I request a quote on BioMall.ai?

Accepted Answer

Search for a product, add it to your quote basket, and submit a Request for Quote (RFQ). For general catalogue products, your request is routed to 3+ verified distributors simultaneously so you can compare pricing.

Question 5

How long does it take to receive a quote?

Accepted Answer

Most RFQs on BioMall.ai receive a response from us within 24 hours, though this can vary by product category. For general catalogue products, it depends on the distributors who have been contacted for your request.

Question 6

Can I request a quote for multiple products at once?

Accepted Answer

Yes. You can add unlimited products to your quote basket and submit them together as a single enquiry.

Question 7

Do I need to create an account to request a quote?

Accepted Answer

Yes, a free account is required with all correct details, including institution name, for sending a quotation. We also don't sell products to a personal address or to individuals not associated with an institution.

Question 8

How are distributors verified on BioMall.ai?

Accepted Answer

Distributors go through a verification step covering business registration before they can start receiving enquiries.

Question 9

Can I buy directly from a specific brand on BioMall.ai?

Accepted Answer

Yes. Partner brands have a dedicated Brand Store page where you can view their full catalogue and request a quote directly from the brand or Biomall.ai.

Question 10

I am a manufacturer — how do I list my products on BioMall.ai?

Accepted Answer

Visit the "For Manufacturers" page to apply as a partner. Our team will then get in touch with you for onboarding.

Question 11

Why do I need to log in to see prices?

Accepted Answer

Pricing for life science products varies by region, so BioMall.ai shows indicative list prices only to logged-in buyers to keep pricing accurate and relevant to you.

Question 12

Does BioMall.ai charge a commission on orders?

Accepted Answer

BioMall.ai does not charge any commission on orders placed directly with distributors. In cases where Biomall quotes directly, it ensures the prices are fair and competitive.

Question 13

How long does delivery take after I accept a quote?

Accepted Answer

Delivery timelines depend on the brand, product availability, and destination, and are communicated as part of the quote you receive.

Question 14

Can hazardous chemicals be shipped through BioMall.ai distributors?

Accepted Answer

Yes, we are well-versed with the different requirements to handle compliant shipping for hazardous and temperature-sensitive products, including cold-chain logistics where required.

Frequently Asked Questions

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